Can I change my address after placing my order?
If you email us at email@example.com within 24 hours of the order being placed we will make the correction for you at no additional fee. If the request is sent after the first 24 hours there will be an address change fee of $5.00 to update the address.
What is the order processing time?
The time needed to prepare an order for shipping varies. Custom orders take up to one to two weeks to create and ship. Orders that do not require any customization will ship within two business days.
What is the return and exchange process?
If you are unhappy with an item you receive you may send the item back for a refund. Item mjust be post marked within 7 days of receiving the order. Please include your order packing slip so that we can ensure the refund is applied to the correct account. If the item arrives damaged please contact us as soon as possible for review and replacement by email at firstname.lastname@example.org. Please ensure that you include your order number with your email for faster service. We do not offer exchanges at this time.
How is communication done?
Please ensure that your email address is correct at the time you place your order. If we notice any irregularities or if there are any issues with your order that is our form of communication with you so it is imperative that your contact information is accurate.
Covid 19 Delays
At this time we are noticing that deliveries are taking longer than normal. Please keep in mind due to the pandemic at hand Indigeaux Beauty has no control on how long it will take to receive the item once it is shipped.
What payment options are available?
At this current time we are accepting payments via Paypal and any debit or major credit card.
How can I contact customer service?
If after viewing the Frequently Asked Questions and your question has not been answered, the best and most convenient form of communication will be through our contact form on the site on the contact page. A Indigeaux Beauty representative will respond to your request within 2 business days.
Who covers duties, taxes and or custom fees on international orders?
The order recepient is responsible for any additional taxes, duties or custom fees imposed by the receiving country.
How long will it take to receive my order after it ships?
Delivery typically takes anywhere between 3 to 5 business days after shipment. Please keep in mind that there are still some delays due to COVID 19.